Privacy Policy

This Privacy Policy explains how Mira Mira Studios Pty Ltd ("Mira Mira Studios", "we", "our", or "us") collects, uses, discloses, and safeguards your information when you visit our website, make a booking, or engage with us across other channels. This policy complies with the Australian Privacy Act 1988 (Cth) and outlines your rights and our responsibilities with respect to your personal information.

Our Commitment to Privacy

We recognise that your personal information is important to you and are committed to handling it responsibly and in accordance with the law. We treat all images of identifiable individuals as personal information where a person's identity is clear or reasonably ascertainable.

Information We Collect

We may collect the following types of personal and technical information:

• Your name, email address, phone number, and residential or mailing address
• Date of birth or other significant dates you provide
• Booking and session information
• Photos you share or consent for us to use
• Communication history with us (emails, messages, phone records)
• Payment information (securely processed by third-party providers)
• Website usage data such as IP address, browser type, pages visited, and cookies

We may also collect additional information voluntarily shared by you during interactions with us.

How We Collect Your Information

We collect information through:

• Booking forms and website interactions
• Email, phone, SMS, and direct messaging
• File submissions or content sharing (e.g., photos)
• Social media engagement
• Use of cookies and analytics on our website

Use of Information

We use your personal information for legitimate business purposes, including to:

• Confirm, manage, and communicate about your booking
• Deliver your session files
• Send transactional and promotional emails (you may unsubscribe anytime)
• Improve our services and customer experience
• Respond to your inquiries and provide support
• Secure our systems and detect fraud
• Comply with legal obligations

Legal Grounds for Processing Data

Our legal bases for processing your personal data include:

• Performance of a contract (e.g., booking and delivering your session)
• Consent (e.g., marketing or photo use)
• Legitimate business interests
• Compliance with legal obligations

Use of Images

We will not access, publish, or use your session photos for marketing without your clear permission. Consent may be provided by:

• Signing a model release form
• Sending images or filenames via email, message, or social media
• Publicly tagging or mentioning Mira Mira Studios

Once consent is granted, images may be used on our website, social media, digital ads, print materials, and other marketing platforms. You may revoke consent at any time by contacting us in writing. We will remove the images from our platforms where reasonably possible.

Sharing of Personal Information

We do not sell or rent your personal information. We may share data only with trusted third-party providers who assist us with:

• Payment processing (e.g., Stripe, PayPal)
• Website hosting (e.g., Cloudflare)
• Email marketing and automation
• Analytics and performance tracking
• Scheduling and customer communication tools

These providers will only use your information to perform services for us and are required to keep it secure.

Cookies and Tracking Technologies

Our website uses cookies to understand how visitors use the site, personalise content, and enhance performance. You may control or disable cookies via your browser settings. We also use tools like Google Analytics and Facebook Pixel to understand user behaviour and to support our advertising campaigns.

Email marketing tools we use may collect information such as whether emails are opened and which links are clicked. This helps us refine our content and improve user experience.

Data Security

We take reasonable steps to protect your personal data using secure servers, encryption, and limiting access to authorised staff only. However, no data transmission is completely secure. You provide information at your own risk.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal and operational requirements. Photos are deleted 7 days after delivery unless agreed otherwise.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct or update your personal data
• Withdraw consent (e.g., marketing or image use)
• Request deletion of your personal information

To make a request, contact us at hello@miramirastudios.com.au.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their policies before interacting with them.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the effective date will be noted above. Continued use of our services implies acceptance of the current policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Mira Mira Studios Pty Ltd
Email: hello@miramirastudios.com.au
Workit Spaces, 35-39 Bourke Rd, Alexandria NSW 2015